Privacy Policy of Maple Hearth Hospitality

At Maple Hearth Hospitality, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform and during your interactions with our hospitality services, including hotel management, concierge services, event facilities, dining, leisure amenities, and guest experience optimization.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identification Information: Such as your name, address, email address, phone number, date of birth, nationality, and payment information (e.g., credit card details). We collect this when you make a reservation, check-in, use our concierge services, or engage with our other offerings.
• Reservation and Stay Information: Details about your bookings, special requests, preferences, purchase history, and feedback related to your stay or events at our properties.
• Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our website, products, and services. This includes pages viewed, services accessed, and interaction patterns.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

• To process your reservations and manage your stay effectively.
• To provide the services you request, such as concierge assistance, event planning, and dining.
• To personalize your experience and enhance guest satisfaction through tailored services and amenities.
• To improve our website, products, and services based on usage patterns and feedback.
• To communicate with you about your bookings, provide customer support, and address your inquiries.
• For marketing and promotional activities, including sending you updates, special offers, and newsletters, where you have consented to receive them.
• To comply with legal obligations and enforce our terms and conditions.

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT services, marketing, and analytics. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Affiliates and Partners: Companies within the Maple Hearth Hospitality group or select business partners when necessary to provide integrated services or enhance your experience.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server facilities. We regularly review our security procedures to consider new technologies and methods.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: